Can you assist me in my language?

Yes. We are a multilingual team and can assist you in Spanish, Catalan, English, French, German, Dutch and Italian. Our website and booking form are also available in Spanish, English, Dutch and German.

What do I need to hire a car?

You must hold a valid driving licence that has been issued for at least two years and present either your passport or national identity card. If your driving licence was not issued in a European Union country, or in Iceland, Norway or Liechtenstein, you will need to obtain an International Driving Permit in your country of residence before travelling. A credit card is required for the security deposit. Alternatively, 100-500€ will be charged on a debit card (this amount will vary, depending on the vehicle you rent). If you are unsure whether your circumstances meet the requirements, please contact us before making a booking and we will be happy to help.

How does airport collection work?

We hand over the vehicle at our collection point at Ibiza Airport, located in the P1N car park opposite the Arrivals terminal (place number 384). This allows you to start your journey as soon as you land, without any unnecessary waiting. If you are staying at a villa or hotel, you can also arrange our personalised delivery service for an additional fee.

Are there any additional charges or last-minute surprises?

No. The price you see is the price you pay. There are no hidden fees or unexpected extras when you collect your vehicle. Everything included in your chosen rate is clearly shown throughout the booking process.

¿Can I book a vehicle without a credit card?

Payment and deposit conditions A valid credit card is always required. Payments made through agents are subject to a 5% surcharge. This surcharge can be avoided by paying by bank transfer or booking directly through our website. American Express: payments made with American Express are subject to the card processing cost, which is currently approximately 5%. If a debit card, virtual card or Revolut is used, an additional deposit of between €100 and €500 will be required, depending on the type of vehicle. With basic insurance, the applicable excess must be paid in addition to the deposit. All deposits are refunded within a maximum of 72 working hours, provided that the vehicle is returned in the same condition in which it was delivered. Debit cards, virtual cards and Revolut If the customer only has a debit card, virtual card or Revolut, Moto Luis will require an additional deposit depending on the type of vehicle: Motorbikes: €100 Small cars: €200 A, B, B1, B3, D1, D3, D4 Medium-sized cars: €300 C, CC, D6, D7, D9, E, E1 All other vehicles: €500 If, due to the type of card used, the deposit cannot be refunded through the card payment terminal (POS), the refund will be made by bank transfer. In this case, the customer will be charged €30 in administration fees for the refund.

What does vehicle rental insurance cover?

Insurance information The rental includes comprehensive insurance with an excess, ranging from €250 to €2,000, depending on the type of vehicle. For greater peace of mind, you can purchase our All in One insurance, which waives the excess in the event of damage. If you decide not to purchase this insurance and the vehicle is damaged — whether caused by you or by a third party who does not report the incident to their insurance company — you will be responsible for the repair costs, up to the maximum excess applicable to each damage or accident. In the event of an accident, if you provide a non-fault accident report and the other party accepts responsibility, you will not have to pay the excess. All in One insurance coverage includes: Damage to tyres and wheels Broken glass Assistance during our business hours Locks Bodywork damage You can find more detailed information in our Rental Terms and Conditions.

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Your most frequently asked questions

If you have any questions, find the answer here.

These are our client’s most frequently asked questions regarding car and scooter rental in Ibiza with Moto Luis. You can find more information about our services in question no. 18 about rental conditions and if you do not find an answer to your question, please do not hesitate to contact us:

You can collect your car directly from the P1N car park at Ibiza Airport, located opposite the arrivals terminal. Once you make your reservation, you will receive a confirmation email with detailed instructions on where to find us, including our location on Google Maps. If you book a scooter, you will complete the rental agreement at this location and collect your vehicle from a car park outside the airport, which is no more than a 10-minute walk away.

All vehicles

Monday to Sunday

08:00 – 19:00: No charge
19:00 – 22:00: €10
22:00 – 01:00: €25
01:00 – 02:00: €30

Airport service: €20
Private airport service: €40

Our fuel policy is FULL-TO-FULL.

Please make sure that the vehicle is completely full when you return it. If any fuel is missing, we will charge for the missing litres + a €25 refuelling service fee. For scooters, we charge €2 per missing fuel bar + a €10 refuelling service fee. You must leave the petrol station receipt inside the car/motorbike and refuel the vehicle at a petrol station no more than 10 km from the return location. Please note that the BP petrol station in ST JORDI is usually very busy, so do not leave refuelling until the last minute. First, inform the cashier that you want to fill up the vehicle, as the station operates on a pre-payment system. They will then activate the pump for you. Make sure the tank is completely full. Sometimes, after the first click, you can still add a few more litres.

The minimum age to rent a cheap car in Ibiza with Moto Luis is 21 years old and a minimum of 2 years of experience is required. If you want to rent a scooter, you must have a regulatory driving license and, above all, experience driving scooters and Vespas. For other models:

– Medium cars and SUV: from 23 years of age and 3 years of driving license.

– Minivans and 9 seaters: from 25 years of age and 3 years of driving license.

– Convertibles, Jeeps, electric vehicles and luxury models: check our rental conditions (question no. 18).

You need to have a driver’s license with a minimum experience of 2 years (see question no. 5), in addition, you have to show us your ID or Passport. If your driving license was not issued in a country of the European Union or in Iceland, Norway and Liechtenstein, you must also process the International Driving Permit at your place of origin.

Yes. To rent a motorbike, you must have a valid motorcycle licence. In addition, previous riding experience is required.

You may rent a motorbike with the engine capacity that is legally permitted in your country with the driving licence you hold. Please note that the regulations may vary from one country to another.

When a client makes a reservation through our website, the server sends an automatic confirmation to the email provided during the reservation process. If you have not received our confirmation, most likely it has been blocked by the filter of your mail service: please check the spam and junk folders. If you don’t find your reservation confirmation there either, write us an email at info4@motoluis.com.

CANCELLATION POLICY or change of date (date of arrival), winter, April, May, October

Free cancellation up to 72 hours before arrival (in writing). After this period:

1 rental day for small/medium cars (up to C1) and scooters
2 rental days for all other vehicles.

Date changes must be notified at least 72 hours in advance. If not, the same penalty applies and the remaining amount will be applied to the new booking.

Cancellation policy/change of date (date of arrival): June, July, August, September

Free until 7 days before arrival.

Afterwards: 2 rental days for all vehicles.

Date changes with less than 7 days’ notice: same penalty, remaining amount applied to the new booking.

Contact:

WhatsApp: +34 672 077 500

Email: info4@motoluis.com

Important information about loss and theft

The loss, theft, damage or wetting of keys is not covered by the insurance under any circumstances. This also applies to the loss, theft or damage of helmets and to any personal belongings left inside the vehicle.

We strongly recommend not leaving personal belongings inside the vehicle and, whenever possible, not locking it, in order to prevent theft and possible damage to windows or locks caused by attempted break-ins.

If you take out our All in One insurance you will have free roadside assistance except in the event that the damage is caused by negligence, misuse or driving under the influence of alcohol or drugs. If you choose the excess option on your rental, you do not have free roadside assistance included unless the incident is due to a fault of the car other than your driving or that of third parties.

Vehicle return and damage inspection

If you have rented a vehicle with an excess and would like one of our employees to inspect it at the time of return, you must return the vehicle exclusively at our San Antonio office, during our opening hours.

If you choose to return the vehicle at the airport, you must park it in the P1N car park, first floor, between spaces 360 and 380. When entering the airport, follow the signs for P1N.

If, when collecting the vehicle, our staff detects any new damage, it will be photographed without moving the vehicle. These photographs will be considered valid evidence of the vehicle’s condition at the time of return.

The customer will be responsible for any damage that may occur to the vehicle until it is collected by a Moto Luis employee. This will be done as soon as possible after the vehicle has been returned. If any new damage is detected, Moto Luis will inform the customer by email and attach the corresponding photographs.

For greater peace of mind and maximum coverage, we recommend taking out our All in One insurance.

You must provide the details of a credit card or, failing that, leave a deposit of between €100 and €500 using a debit card, depending on the vehicle rented.

This deposit is required as a guarantee in case the vehicle is returned with less fuel or if other additional charges need to be applied, such as an extension of the rental period.

The deposit will be refunded at the end of the rental agreement, once it has been confirmed that there are no outstanding charges.

If you rent the vehicle without taking out our All in One insurance, the applicable excess amount will be charged in advance. If you do not provide a valid credit card for the additional deposit, this additional deposit will also be charged in advance, depending on the type of vehicle.

The excess and, where applicable, the additional deposit will be refunded once it has been confirmed that the vehicle has not suffered any new damage and that there are no other outstanding charges.

Deposits charged at the beginning of the rental on credit or debit cards are refunded within 72 working hours after the vehicle is returned (excluding weekends and public holidays), provided that no new damage has occurred and no additional costs have been incurred during the rental period.

Please note that some banks may take several additional days to reflect the refund in the customer’s account.

No, although for most car rentals it would be a requirement, at Moto Luis we do not require this as our aim is to be user-friendly.

If you like small family-run hotels with personalized services, we recommend that you visit the website of Hotel Marfil, located in San Antonio (Ibiza). In addition, you can take advantage of the promotional code MOTOLUIS, with which you will get a 10% discount on your room reservation.

You can read our car and scooter rental conditions in Ibiza in this downloadable PDF which may be printed or at any time during the booking process by clicking on the corresponding link.